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Explore our Most Frequently Asked Questions
Great question! There is not an easy answer which is why we take the time to do a detailed intake questionnaire and analysis with each and every customer. We want to make sure you are connected with the bike that is not only going to be most comfortable for you now, but for many years to come.
As 99% of our customers choose to go with the pedal assist version of Van Raam bikes, we list the starting price for the electric assist version of the bike. Almost all bikes can be purchased without e-assist and that will bring the price down by a few thousand dollars. Van Raam bikes are not the cheapest but they are an incredible value and you certainly get what you pay for; comfort and quality. We offer a 14-day money back guarantee, meaning if you aren't 100% stoked with your Van Raam bike, you can return it for a full refund. We also offer a best price guarantee so you know you are getting the best price possible.
If we have it in stock it should take about 2-3 weeks. If it is something that we custom order for you it will be about 15-20 weeks. We promise, a Van Raam bike will always be worth the wait.
The short answer is: most likely. Electric bikes offer some pretty big advantages to those with special needs: 1) They are simply more fun and who doesn't want more fun in their life? :) 2) You can tailor the assist level to you. Meaning, if you are feeling strong and want a workout you can select a lower level of assist, or no assist, and get just as much, if not more, exercise than on a non-electric bike. 3) Hills are hard for many people and using the three levels of support that Van Raam bikes offer, you can essentially "flatten the hill" to your desire by adding more assist when on the hill. Basically, you can choose to have tour de France legs when you want them. 4) Electric bikes are "gentler" on the body, meaning if you have an injury or disability, you are probably going to feel a lot more comfortable with an e-bike. You will be able to ride for longer and with a bigger smile on your face. 5) E-bikes make it a lot easier to ride with other people as you can more easily pedal at any speed. 6) Electric support is safer as it allows you to be more stable on your bike. You can get started easier with less wobbling, which is especially important when carrying a passenger. On Van Raam e-bikes you can use the starting aid to get the bike going without having to pedal. This relieves pressure on joints and muscles.
No, your bike is actually fully assembled by Van Raam at the factory. This is a big advantage as it ensures that your bike is assembled correctly and saves you time and money. Your Van Raam bike will arrive to you professionally packed on a crate ready to go, no assembly required.
It is different to every address. It will usually be cheaper to major metropolitan areas and a little more to remote areas. Please contact us for a full quote.
Yes, certainly. We will usually have demos in our most popular models. Please contact us to make an appointment.
Van Raam stands firmly behind their products. They offer a 5 year warranty on the frame, fork and paintwork of your bike. There is a two year manufacturer's warranty on the parts and accessories, including the motor and battery.